Quality AssuranceWipro
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 08/02/2026
Deadline: 27/07/2021
Monitor agents for compliance with established processes, policies and guidelines
Work with the Supervisor and/or Team Coach to provide feedback and coaching to Agents based on evaluation results
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Create and maintain tracking reports in relation to performance
Understanding of Healthcare Payer scope of services preferred
High School / GED
2+ years of customer service and 6 months to 1 year of QA experience
Wipro
Work with the Supervisor and/or Team Coach to provide feedback and coaching to Agents based on evaluation results
Analyze information and utilize to build recommendations to reduce errors and improve process performance
Create and maintain tracking reports in relation to performance
Understanding of Healthcare Payer scope of services preferred
High School / GED
2+ years of customer service and 6 months to 1 year of QA experience
Wipro
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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