Quality AssuranceWipro

PRINCIPAL RESPONSIBILITIES:
Responsible for auditing Patient calling voice record which were taken by the associates
Conducting regular audits of representative work for accuracy and quality
Preparing and analyzing reports of audit review and performance issues with a focus on identifying trends, instituting continuous quality improvement initiatives, and identifying and providing ongoing training opportunities for representatives
Quality Analyst should understand the RCA and Error Pareto concept to improve process accuracy
Should be effective in sharing feedbacks and conduct briefing session at the start of shift
Appropriate documentation of claims is required on Client application
Understand client requirements and specifications of the project
Create TNA based on audit findings and Process specifications
Ensure targets are met on daily/weekly/monthly basis within the stipulated timelines
Ensure that the deliverables to client adhere to Quality Standards
Prepare and maintain audits reports on a daily/weekly/monthly basis and will be responsible for external QA score
MINIMUM REQUIREMENTS:
UG/PG Graduation in any stream with excellent comm skills in English (Written and Spoken)
Overall 4+ years of RCM experience having sound Call services knowledge alongwith 1+ years of experience as QA in Patient call services
Wipro

Cebu City, Cebu
Permanent
Full-time