Quality AssuranceSwak BPO
Workplace: Pampanga
Salary: Agreement
Work form: Full time
Posting Date: 19/11/2023
Deadline: 16/01/2021
Description
Responsibilities:
- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function.
- Occasionally directed in several aspects of the work.
- Typically requires 3 months of related experience.
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Coaching, Leadership
Availability for travel: No
Availability for change of residence: No
BestJobs
Responsibilities:
- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function.
- Occasionally directed in several aspects of the work.
- Typically requires 3 months of related experience.
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Coaching, Leadership
Availability for travel: No
Availability for change of residence: No
BestJobs
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Swak BPO
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