Description
Responsibilities:
- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function.
- Occasionally directed in several aspects of the work.
- Typically requires 3 months of related experience.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Coaching, Leadership
Availability for travel: No
Availability for change of residence: No
Responsibilities:
- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function.
- Occasionally directed in several aspects of the work.
- Typically requires 3 months of related experience.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Microsoft Excel, Microsoft Outlook, Coaching, Leadership
Availability for travel: No
Availability for change of residence: No
Other Info
Work type
Full Time
Full Time
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Swak BPO
About the company
Position Quality Assurance recruited by the company Swak BPO at Pampanga, Joboko automatically collects the salary of Apply, finds more jobs on Quality Assurance or Swak BPO company in the links above
About the company