Quality Assurance Supervisor - Urgent HiringV-call Center Link (vcclink), Inc.

Description
Responsibilities:
• Monitor and audit communications between customers/clients and agents.
• Generates compliance reports and others.
• Facilitate orientations to new hire trainees.
• Identify areas of growth and change that aim to achieve a better quality of interaction.
• Conducting Root Cause Analysis
• Recommend process improvement and monitors the results of stated recommendations.
• Collaborate with operations and training teams to identify, streamline and implement process standards
• that enhance service delivery and the overall customer service.
Qualifications:
• Candidate must possess a Bachelor's/College Degree, any field.
• Minimum of 1-year work experience in Quality Audit/Call monitoring in a BPO industry
• At least 1-2 years' experience as Quality Assurance Supervisor
• Must have handled different LOBs (Inbound, Outbound, and Non-Voice)
• Good stakeholder management skills
• Excellent Presentation and Reporting skills.
• Amenable to work in shifting schedules
Work Location: Baguio City
Note: All of the processes will be done remotely to ensure the safety of the candidates.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Availability for travel: No
Availability for change of residence: No

Baguio City, Cordillera Admin. Region ·  Today, 09:33 AM (updated)
Work type
Full Time