Quality Assurance representative - salesCloudbeds

Cloudbeds is the hospitality industry's fastest-growing technology provider for independent hotels, hostels, vacation rentals, and hotel groups. Our award-winning Cloudbeds Hospitality Platform is currently helping a growing clientele of 22,000+ properties in 157 countries to increase revenue, streamline operations, and deliver memorable guest experiences.
Behind the Cloudbeds platform is a growing team of 500+ employees distributed across 40+ countries speaking 30+ languages. From data architects to UX designers, integrations managers to payments experts, former hotel managers to former OTA executives, our team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.
From the beginning, we've believed that our people are our greatest asset, so we've founded the company as #RemoteFirst, #RemoteAlways with shared that allow our team to thrive. This means we:
Hire the best people wherever they're located;
Emphasize the value of results over hours put in;
Provide flexibility in working hours and locations;
Foster an inclusive environment that celebrates bold thinking and diverse perspectives;
Offer open vacation policies, free LinkedIn Learning, and other benefits that promote well-being and professional development.
Together we're on a mission to power every property in the world and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Quality Assurance Representative- Sales.
As a QA Rep, you will support the execution of Improved sales effectiveness and efficiency
Location: Remote -Philippines
What You Will Do:
Perform and document audits to ensure Market Managers, Inbound Sales Executives, Sales Development Representatives, Sales Expansion Representatives, and strategic sales representatives maintain the quality and consistency necessary to ensure success during the sales process.
Comply with the agreed process and procedures required to achieve Cloudbeds quality objectives
Work independently, effectively prioritize and manage your time to ensure you're reviewing the necessary amount of demos, leads & accounts.
Learn, utilize, and multitask across a variety of tools to view account information, research and review policies while evaluating demos, calls, leads, accounts & chats
Use proven methodologies to determine the root cause of an issue, provide clear documentation of behavior and trend
Communicate effectively with internal leadership to identify areas of strength & weakness for sales team members and propose solutions
Create, manage, and review reports to ensure internal processes are free from data errors and any errors discovered are corrected
Assist in the development of training materials to address identified areas for improvement.
Assists Team Leads and Managers for the successful completion of the action plan to help improve their behavior and skills
Continuously review existing processes and workflows and suggest to improve operational excellence
Become or are already an expert in usage and troubleshooting of the Cloudbeds software and tools
Provide status updates and report to sales management teams
Utilize and request necessary tools to be efficient and effective in work duties
You'll Succeed With:
Previous experience in auditing, data analysis, or experience as a Cloudbeds Sales team member
Experience in hospitality or SaaS
Because our primary method of communication with customers occurs via messaging in our apps, QA's must be incredibly detail-oriented with excellent written and verbal communication skills.
Communication skills and a positive attitude
Ability to identify and communicate trends
Passionate about providing incredible customer support and solving problems
Fluent English
Spanish, Portuguese, and other languages are a plus
Problem-solving skills and emotional management
Compatible graduation course or more than 2 years of proven experience in the area
Skill with computers and systems
Intermediate Skill in Excel/Google Sheet (formulas, pivot tables, graphs) is a plus
Excellent internet/wifi connection
Note: This is a remote position that can be done anywhere
Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you!
Company Awards to Check Out!
Fastest Growing Companies | Inc. 500 (2018 & 2019)
Best Places to Work | Inc Magazine (2017 & 2018)
Best Places to Work | HotelTechReport (2018, 2019, 2020, 2021)
Best Property Management System | HotelTechReport (2021, 2022)
Best Hotel Management Software | HotelTechReport (2022)
Start-Ups to Watch | Forbes (2018)
Best Startup Employers | Forbes (2020, 2022)
Technology Fast 500 | Deloitte (2019, 2020, 2021)
Top 100 North America | Red Herring (2020)
Connect MIP Award (Technology)
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications.
#LI-REMOTE #LI-AL1
Powered by JazzHR
Cloudbeds

Cebu City, Cebu
Permanent
Full-time