Quality Assurance OfficerSecurity Bank

The Role As a Quality Assurance Officer, you will be responsible for ensuring compliance with credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported, and moni The Role As a Quality Assurance Officer , you will be responsible for ensuring compliance with credit and collection policies/procedures for all loan products. You will also that credit and operational risks are properly identified, reported, and monitored in accordance with the Bank's policies. How you'll contribute Reviews credit quality of loan bookings for all consumer loan products taking note of, but not limited to the following: data input quality, policy deviations, credit investigation/verification, and documentation deficiencies. Reviews adherence of Collections to the set Collections policies, strategy, and timelines by taking note of policy deviations and delays in collection execution. Responsible for the monthly discussions/reporting of policy/process deviations seen during quality reviews and recommendation of corrective measures to the Policy & Portfolio Management, Business and Operations Head, and to all concerned units. Monitors implementation of corrective and preventive measures to ensure that issues around policy and process implementation are resolved. Conducts investigation in determining the root cause of customer complaints Drives process improvement as deemed necessary. Conducts trainings and/or proficiency examination to measure each processor's understanding as regards his function and improve efficiency. Work closely with various units of the Bank in the performance of independent assessment of policy and process. What we're looking for Graduate of Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking Must have at least 3 years of relevant work experience With knowledge of credit policies and procedures, and risk management. Should have a background in underwriting Equipped with effective written and oral communication. Able to communicate effectively with internal customers (stakeholders). Analytical, proactive, and detail-oriented.
Monster

Philippines
Permanent
Full-time