Quality Assurance ManagereTeam Workforce Pte Ltd

Job Description : *Department - Quality * Reports to - Associate Director *Reporting Staff QA Supervisor Senior QA Quality Analysts / Sales Verifiers *Summary The Quality Manager serves as the first managerial line of decision-making covering all r Job Description : * Department - Quality * Reports to - Associate Director * Reporting Staff QA Supervisor Senior QA Quality Analysts / Sales Verifiers * Summary The Quality Manager serves as the first managerial line of decision-making covering all related quality initiatives, activities and deliverables as well as the management and development of the team for the specific programs. * Essential Duties & Responsibilities include the following: Other duties may be assigned by the Chief Executive Officer and / or its representatives Oversees the activities of the QA department in delivering programs and initiatives that are responsive to individual, operational and client needs. Assist in the strategic planning and fiscal management of the department. Receives QA needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs. Updates and sends QA reports to client, covering evaluation and audit results, as well as other quality details. Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards. Develops long-term strategy and process improvement initiatives impacting Quality group through constant reviews and needs analysis. Manages and develops team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations. Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance. Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis. Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing. Performs other duties that may be assigned from time to time. * Education & Experience Candidate must possess at least a Bachelor's/College Degree, any field. At least 3 year(s) of working experience in the related field is required for this position. Preferably 1-4 years Experienced Employees specializing in Quality Control/Assurance or equivalent. Preferably with Telecommunication experience Regular employee of VXI. Must have at least 6 months tenure in current position. No pending or existing DA case. * Competencies Administration Business Acumen Coaching Client Interface Commitment to Learning Customer Focus (core) Data Management Decision Making Flexibility Managing Performance Presentation Skills Quality Orientation Results Achievement Schedule Adherence Stress Tolerance Team Leadership Teamwork Verbal and Written Communications
Monster

Philippines
Permanent
Full-time