Quality Assurance Analyst - healthcareWipro

The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities: Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Qualifications: Preferably a graduate of any life sciences courses (Nursing/Rad Tech/Med Tech/Biology, etc.) Must have at least 2 years' of relevant experience. Preferably with experience supporting healthcare/life sciences/medical devices account Amenable to work on site (Cebu City) and can start ASAP
Monster

Central Visayas
Permanent
Full-time