The purpose of this role is to conduct audits to ensure quality compliance within the account. Responsibilities: Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Passion for results Stakeholder Management Qualifications: Preferably a graduate of any life sciences courses (Nursing/Rad Tech/Med Tech/Biology, etc.) Must have at least 2 years' of relevant experience. Preferably with experience supporting healthcare/life sciences/medical devices account Amenable to work on site (Cebu City) and can start ASAP
Monster
Monster
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Central Visayas
Permanent
Full-time
Permanent
Full-time
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Wipro
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Quezon City, Metro Manila
Supplier Quality Control Engineer - Brother Industries
Bonafide Trainology Placement Services on behalf of Brother Industries Philippines Inc.
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Position Quality Assurance Analyst - healthcare recruited by the company Wipro at , Joboko automatically collects the salary of , finds more jobs on Quality Assurance Analyst - Healthcare or Wipro company in the links above
About the company
Wipro jobs
Quezon City, Metro Manila