Quality AnalystSwak BPO Corp

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire a Quality Analyst to join our growing company.
Responsibilities:
- Monitors and evaluates inbound and outbound interaction quality.
- Tracks issues in the quality monitoring systems or tools and analyzes the results.
- Provides feedback to improve performance and develops training programs.
- Works with other internal teams to define quality metrics.
- Typically reports to a manager. Gaining exposure to some of the complex tasks within the job function.
- Occasionally directed in several aspects of the work.
- QA Experience is a plus but not required
*This is going to be on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.
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Swak BPO Corp

Central Luzon
Permanent
Full-time