Quality AnalystTech Mahindra
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 18/02/2026
Deadline: 22/02/2021
QUALITY ANALYST
Responsibilities
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.
Skillset
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
Requirements
• Minimum 2 years experience as a QA in both inbound and outbound projects
• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field
Responsibilities
• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with on-time/immediate feedback to the floor.
• Coordinates and facilitates call calibration/training sessions for call center staff.
• Publishes quality trends, feedback and improvement / enhancement reports to team.
• Conduct quality monitoring and coaching
• Deal tactfully and courteously with clients
• Produce Quality reports and dashboards such as TNI, Pareto etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short and long term goals of the process.
• Ensure quality and CSAT targets are met at all times.
• Drive first call resolution and quality initiatives in the program.
Skillset
• Excellent oral, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Intermediate level of knowledge in MS-Office.
• Works accurately and with an eye for details.
Requirements
• Minimum 2 years experience as a QA in both inbound and outbound projects
• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field
Other Info
2 to 4 Years Experience
Submit profile
Tech Mahindra
About the company
Home Health Hospice Quality Assurance RN (Work From Home)
TSG Outsourcing
MetroManila, ManilaAgreement
Position Quality Analyst recruited by the company Tech Mahindra at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Quality Analyst or Tech Mahindra company in the links above