Quality Analyst (davao city)J-K Network Manpower Services

Davao City
P25,000-P35,000
English
Filipino
BENEFITS:
Government Mandated Benefits
HMO
Performance Bonus
Leave credits
JOB DETAILS:
Company Profile:
This company delivers virtual assistant solutions, technical support and customer service worldwide.
Requirements:
Experience in QA
Amenable to work in Davao City
Can start working as soon as possible
Temporary work from home
Responsibilities:
Actively participates in needs analysis studies to determine training and quality needs within organization;
Establishes and maintains positive communication and professional demeanor with employees and members at all times;
Creates and supports an environment which embraces and fosters teamwork, cooperation, respect and diversity.
Performs Internal Audits when required for the QA Analysts and makes recommendations for continuing education of staff based on QA audit findings;
Ensures that only the latest versions of procedures are used and obsolete versions are removed from the documentation platform;
Maintains the audit process for all new hires in all departments and assists supervisors and managers with staff on a performance action plan;
Focus on increasing overall quality and client/customer experience and satisfaction by providing high quality and ongoing training sessions to either small or large audiences;
Ensures effective procedures / process updates / reminders are delivered in due time, both in writing and orally;
Ensures all procedures are acknowledged, understood, assimilated and applied;
Analyses all procedures / tools / procedure updates related to the areas under ownership in order to identify any flaws; communicate findings or make correction suggestions to the respective issuers;
Tailors best audit methods in order to assure highest quality possible from all QA Analysts;
Works with appropriate manager/supervisor to evaluate the performance of staff during orientation period;
Effectively assist/ coach/ mentor QA Analysts with questions and problems associated with the activity handled and is related to the information part of the training delivered
Recruitment Process:
Internal English Language Test
Internal [Assessment Center]
Interview with HR Manager and/or Global Recruitment Coordinator
Background investigation
Final Interview
How to Apply:
Please send your resume to: [Protected Info]
Globe Mobile: [Protected Info]
Sun/Smart: [Protected Info]
Skype: live:newhirephilippines
Look for: Ivy
Apply Now!
J-K Network Services

Davao City
₱25,000-35,000 per month
Temporary
Full-time