Quality Analyst (at least 6 months exp)OfficePartners 360, Inc.
Workplace: Cebu
Salary: ₱25,000 - 27,000 per month
Work form: Full time
Posting Date: 18/12/2025
Deadline: 31/08/2023
QUALITY ANALYST
Job Description:
Perform Call/Chat/Email Monitoring to evaluate employees' behavior and customer experience performance and compliance with the company policies and quality standards.
Provided structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
Participate in call calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices
Prepare and analyze internal and external quality reports to review with internal management and/or clients.
Maintains a strong program knowledge base; basic understanding of client products, services, and/or program strategies.
Requirements:
Excellent B2 English communication skills
Able to rest on weekdays
Willing to work onsite
Knowledge of customer service practices and principles
Exceptional customer service, active listening, verbal and written communication skills, professional phone voice
Job Description:
Perform Call/Chat/Email Monitoring to evaluate employees' behavior and customer experience performance and compliance with the company policies and quality standards.
Provided structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities.
Participate in call calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management, and clients to ensure scoring consistency and best practices
Prepare and analyze internal and external quality reports to review with internal management and/or clients.
Maintains a strong program knowledge base; basic understanding of client products, services, and/or program strategies.
Requirements:
Excellent B2 English communication skills
Able to rest on weekdays
Willing to work onsite
Knowledge of customer service practices and principles
Exceptional customer service, active listening, verbal and written communication skills, professional phone voice
Submit profile
OfficePartners 360, Inc.
About the company
OfficePartners 360, Inc. jobs
Davao City, Davao
Dealer Product Supply Planning Analyst (DPSPA)
Castlekeep Holdings Inc.
MetroManila, Quezon, Quezon, ManilaAgreement
International Consumer Banking - Fraud and FinCrime Channel Analyst (Change Management)
JPMorgan Chase & Co. - Cebu & Manila Operations
MetroManila, Manila, TaguigAgreement
Position Quality Analyst (at least 6 months exp) recruited by the company OfficePartners 360, Inc. at Cebu, Cebu, Joboko automatically collects the salary of ₱25,000 - 27,000 per month, finds more jobs on Quality Analyst (At least 6 months exp) or OfficePartners 360, Inc. company in the links above
About the company
OfficePartners 360, Inc. jobs
Davao City, Davao