QA Supervisor | tagbilaran city, boholIBEX Global

Overview
1. Evaluation, documentation and analysis of calls through automated recording system to identify employee performance, call center trends and to determine customer satisfaction levels.
3. Facilitate calibration; facilitate/deliver new hire presentation
3. Correlates QA to other client metrics.
4. Communication with internal and external clients regarding employee/team performance
5. Facilitate RCA calibration, facilitate/deliver new hire presentation.
6. Perform other duties, functions and tasks that are incidental and inherent to the job.
Qualifications
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.
At least 2 year(s) of working experience in the related field is required for this position.
Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Quality Control/Assurance or equivalent.
Extensive knowledge of Customer Care Expectations & Quality Guidelines
Strong knowledge of customer care processes and techniques
Excellent oral, written and interpersonal communication skills
Exceptional listening and analytical skills
Excellent time management skills
Ability to analyze data for trends
Demonstrated ability to work well in a team environment
11. Dedication to providing exceptional customer service
IBEX Global

Tagbilaran City, Bohol
Permanent
Full-time