public assistance desk OfficerLSERV CORPORATION

Description
Qualification Standard
Graduate of 4 year degree preferably Business related
With good communication skills
With at least one (1) year experience in related function
Duties & Responsibilities
Serve as the primary protocol and information officer for walk-in clients, visitors and guests;
Provide instructions and information to the public with regard to accessing / availing of services;
Refer clients to appropriate office / employee, as necessary;
Coordinate all requests for assistance as well as complaints by the public to the concerned office(s) / employee(s);
Monitor and secure that such requests and complaints are addressed by the concerned office(s) / employee(s);
Encourage and assist the public/client in providing appropriate feedback on service delivery using the Feedback and Redress Mechanism;
Regularly maintain and update the P.A Desk Client Log Sheet;
Maintain confidentiality with regard to client information;
Provide constructive feedback for the improvement of the P.A. Desk; and
Perform other related tasks that may be assigned from time to time.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

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