Project ManagerSupportNinja

Position Title: Project Manager
Job Location: Clark Freeport Zone, Pampanga
Why we're awesome?
SupportNinja is redefining the outsourcing space. Our mission is to "Show the World a Better way to Outsource". What does this mean?
We are more than just a call center - we challenge the status quo with the greatest people and the latest technology. SupportNinja provides a personalized, modern and ethical approach that allows us to provide faster, smarter support than our competitors.
We work with some of the world's most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world's largest nonprofits. Our client roster includes HotelTonight, Warner Music/Level, Bill and Melinda Gates Foundation, SeatGeek, and more.
Be a Ninja and enjoy the following benefits:
Fun, fast-paced environment where you can stretch your creativity
Stress-free start up accounts
HMO upon hire + 1 dependent upon regularization!
Life Insurance upon hire
10 Paid time off upon regularization + 1 Birthday leave every year!
Competitive Salary
Job Responsibilities: * Plans and oversees projects to ensure completion in a timely fashion and within the set budget
Plans and designates project resources, prepares the budget, monitors progress, and updates stakeholders all throughout the project is managed
Determines and defines project scope and objectives
Predicts resources needed to reach objectives and manages resources in an effective and efficient manner
Prepares budget based on the scope of work and resource requirements
Tracks project costs in order to meet budget
Develops and manages detailed projects' schedule and work plan
Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilizes industry best practices, techniques, and standards throughout entire project execution
Measures project performance to identify areas for improvement; Monitors progress and make adjustments as needed
Plans and oversees projects to ensure completion in a timely fashion and within the set budget
Plans and designates project resources, prepares the budget, monitors progress, and updates stakeholders all throughout the project is managed
Determines and defines project scope and objectives
Predicts resources needed to reach objectives and manages resources in an effective and efficient manner
Prepares budget based on the scope of work and resource requirements
Tracks project costs in order to meet budget
Develops and manages detailed projects' schedule and work plan
Provides project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
Manages contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
Utilizes industry best practices, techniques, and standards throughout entire project execution
Measures project performance to identify areas for improvement; Monitors progress and make adjustments as needed
Qualifications: * Graduate of Business Administration, Computer Science or any trade equivalent; Project Management Professional (PMP) Certification preferred
Minimum 5 years of solid experience in project management in the BPO industry
Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities
Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal
Proficiency in collaboration and delegation of duties
Proficiency in Microsoft and Google Office applications; both Excel and Sheets
Exceptional level of discretion and confidentiality; Firm understanding and application of the lean business approach
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
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Philippines
Permanent
Full-time