Project ManagerWavecell Inc.

PROJECT MANAGER
 
Cebu, Philippines / Engineering – Engineering (CPaaS) / Full-Time
 
As an industry leader and Software-as-a-Service provider our mission at 8x8, Inc. (NYSE:EGHT) is to transform the future of business communications. The 8x8 Open Communications Platform (TM) uniquely brings together Voice, Video, Collaboration, Contact Center, and enterprise-class API solutions, helping businesses across the globe transform their customer and employee experience, and empowering workforces worldwide to work smarter.
 
For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.
 
The Project Manager (PM) is responsible for providing a successful implementation experience for 8x8 customers. The PM works with the customer, 8x8 provisioning teams and external partners, to define and coordinate all aspects of the implementation. The scope of a project includes defining roles and responsibilities, managing through dependencies, and hitting milestones on time. This includes working with pre-sales and deployment engineers, number porting specialists, Sales executives, support teams and 3rd party vendors to ensure end to end management of the project, from the initial scope, to the final provisioning of services, including System deployment, integration, configuration, testing and training. As a successful PM, you will develop and build healthy relationships with 8x8 customers, partners and vendors, to promote new and ongoing business opportunities.
 
8x8 Project Managers work with Sales and On-boarding leadership to forecast project needs, and to ensure appropriate resources are available throughout deployment. Each new project will be tracked from the beginning, through to key milestone dates, until all products and services are provisioned and configured to the customer's satisfaction.
 
RESPONSIBILITIES
Lead key project meetings with the customer and project stakeholders to gather requirements, design an appropriate solution, and present the complete project plan
Act as a primary point of contact throughout the project implementation
Generate and maintain documentation that supports the collection, management, and reporting of all project related information
Develop, document and distribute contingency plans for critical events
Provide regular updates and keep project stakeholders informed throughout the project
Work with customers face-to-face or via telephone attending on-site meetings when necessary
Maintain constant communication with the customer, identify potential issues in advance, and drive appropriate solutions
Follow up with the customer, ensuring that all products and services are delivered on time, and are working as intended
Serve as liaison between customers, partners, 8x8 operations, and on-site support service vendors
Manage the scheduled activities of the deployment staff, reviewing and evaluating their work according to the project requirements
Respond promptly to all customer communication, providing the best possible service experience
QUALIFICATIONS
Strong experience in a telecommunication, technology, or IT field
Proven experience in project management
Proven ability to work with teams of professionals with diverse technical and business backgrounds
Ability to plan and manage logistics involving multiple teams
Superior technical and business problem-solving skills
Experience interfacing with business clients, support groups and 3rd parties
Proven experience working with project management techniques and tools
General working knowledge of VoIP and Network technologies
Strong organisational and analytical skills that include the ability to respond to changing needs and shifting priorities while minimising project impact
Strong presentation and leadership skills
Strong verbal arid written communication skills
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Managerial / Supervisory
Open to Work From Home