Project Manager (client services)MultiplyMii

Project Manager (Client Services)
What are we looking for:
MultiplyMii is in search of a Project Manager who will be working with our US client based in Marietta, Georgia. Our client is a market leader in ATM and next-generation Bank Technology and has become a premium partner of multinational clients from product development, delivery, service, and support. This client brings innovative ATM management solutions to their partners across the country. Their service involves providing ATM end-to-end processes and oversights to their banking industry clients. In this role, you will take on a thought leadership role where you will create and manage projects, along with the founder. You will be responsible for resolving any problems that arise during a project, identify, verify, and mitigate potential risks or delays. You will also provide high-level administrative support. You will provide comprehensive support, including serving as a key point contact for internal and external constituencies.
Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.
This role is 100% remote work.
In this role you will:
Ensuring proper implementation of the project delivery tasks and making sure that things are moving efficiently and effectively.
Develop liaison with client service and to different departments to provide required information and acquire necessary documents.
Plan and designate project resources, prepare budgets, monitor progress, and keep stakeholders informed the entire way.
Creation and enhancement of current standard operating procedures and processes through proper documentation.
Liaise with clients through various communication methods (emails, instant messages, meetings, voice calls, and request tickets)
Account Management and Client Services Manager
Serve as the focal point of contact to client-customer problems, questions, needs or concerns by doing client management responsibilities such as follows:
Coordination of all forward logistics based on client request (typically via mass load to our proprietary system)
Coordination of all reverse logistics (client removes used inventory, we pick it up) - this also can be done via mass load
Monitoring and reporting on all contractual SLAs with key messages and action items included with reporting
Distribution of all weekly, monthly, and quarterly reports to both client and client's stakeholders
Timely response to clients email inquiries
Validation of both logistics and 3PL invoices, freight invoices are uploaded to our system.
Reporting on outsourced warehouse margins by month per invoice validation
Invoice (services 1X per month, freight 2X per month) generation from our system to the client, invoices are quality checked and verified before sent
Client AR tracking
Weekly company AP report with recommendations
Weekly company Ops Bills report with recommendations
Weekly company AR report with recommendations
About You:
3+ years of client services and/or account management experience
Track record of success growing a book of business across multiple key/strategic accounts
Highly analytical, strategic thinker and data-driven, but also a creative problem solver
Ability to make thoughtful, actionable recommendations under the minimal structure, and quickly build consensus with internal and external stakeholders
Proficient in using Microsoft Office Suite
Familiarity with Quick Base software is a plus.
Strong verbal and communication skills
Ability to organize a daily workload by priorities
Process and detailed oriented individual
Someone who is passionate, genuine, easy-going, hard-working, and honest
Analytical skills and capacity to translate and develop dashboards
Comprehension of Hubspot or familiar with CRM tools
Ability to comprehend sales strategy and work to deliver solutions and support
Proficient written and verbal skills to communicate to internal and external associates
Why MultiplyMii?
Competitive salary
Training and mentorship
Awesome culture and work from home set-up
SSS, Philhealth, and Pag-ibig
Healthcare (HMO)
13th Month Pay
Paid incentive leave
Annual salary appraisal
Shift: US EST
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MultiplyMii

Philippines
Permanent
Full-time