Project CoordinatorNext BPO Solutions

Description
Responsibilities:
.• Conducts coaching, gives assistance to the agents, monitoring the stats and making sure agents are following the protocol .
• Responsible for taking client and quality assessments in order to come up with an action plan on how to coach and train each agent.
• Effectively handles calls, follow-ups or escalations for agents.
• Ensures that the team is adequately manned at all shifts.
Qualifications:
Project Managers with PMP certifications
• At least 2 year(s) of working experience in the related field is required for this position.
• Strong Leadership skills
• Excellent prioritization and organizational skills
• Superior problem solving, analytical and decision-making skills
• Must be a Team Player, process driven with strong interpersonal skills.
• Excellent written and verbal communication
• Must be willing to work in shifts and/or on weekends
• Must be able to start ASAP
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English ,Tagalog
Availability for travel: No
Availability for change of residence: No

Davao del Sur, Davao Region ·  Today, 11:18 AM
Work type
Full Time