Project Coordinator / virtual assistantBMG Outsourcing

Description
Start and build your career with BMG Outsourcing - one of the well-respected Australian-owned Outsourcing Company with offices in Clark and Sydney, providing high quality services to clients and promising career to its employees.
Our client is currently looking for a Project Coordinator / Virtual Assistant to assist our clients in their day-to-day tasks.
Job Responsibilities:
Customer Service: Check for new tickets/emails
Respond to acknowledge receipt of customer queries
Assign emails to the relevant digital producer
Investigate and resolve basic support issues
Provide customers with regular updates on project status
Organise, request and collect project related assets and content from client
Create JIRA tasks for work to be done
Filter and close off junk/spam emails
Project Coordination: Ensure all created JIRA tasks have
Estimated time
Due date
The digital producer has been advised and allocated to the JIRA task
Assigned to a production team member
Relevant information attached to the JIRA task
Regular task updates, comments and status checks
Workflow and resource allocation
Work closely with the digital producers to identify available and most suitable team member for task assignment
Ensure that all new emails have a response added to them within 2 hours and assigned to the responsible person where relevant
Escalate urgent issues via Slack messenger
Check team members updates on Slack channel and monitor/update work schedules
Go through all tickets/emails that are due today, follow up with team and provide customer updates
Monitor and check all active project tasks, monitoring project schedules, workflow and capacity planning
Spend time checking in with the team members to establish and understand task/project progress and make any changes to project timelines.
Flag projects/tasks with digital producers that are blocked and not on schedule
Go through all the JIRA comments to get updates on what is happening with JIRA tasks and feedback from developers. May require follow up with the client or digital producers if clarification is required.
Check tasks that have been completed have been closed off correctly and invoicing has been done
Constantly check throughout the day for any new emails and follow process
Answer specific questions or comments that need addressing via Slack messenger
Ad hoc tasks:
· Chase outstanding invoices weekly
· Record meeting minutes and share with the team, following up on action items through the week
· Create invoices for quoted projects and submit for approval
· Schedule time and date with clients for planned maintenance on their sites
· Add content into website CMS
· Do basic quality assurance checks on websites
Job Qualifications:
· Minimum of 2-3 years' work experience as a Project coordinator or Project manager
· With at least 2 years of work experience in Administration / Virtual Assistant
· With at least 2-3 years' experience in customer service
· Proficient in using CRM and Project management tools
· With excellent verbal and written communication skills
· Proficient in using MS office
· High level of accuracy
· Generally able to work with a team
· Excellent time ('To do list') management & prioritisation
· Effective communicator
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  1 minute ago