Project Coordinator (q)Yempo

We have an exciting opportunity for a Project Coordinator to work the day shift. The role is responsible for facilitating and actively contributing to the successful delivery of projects both large and small to customers.
We currently offer work-from-home (WFH) arrangements, until the quarantine is fully lifted and we are ready to move back to our office in Robinsons, Ortigas Center. You must be WFH-capable with a strong internet connection and equipment.
When you join Yempo, you'll receive the following benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
HMO dependent added for each year of service
20 vacation days and 7 sick days per year
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks, and hot drinks
Company polo shirts
Bright and cheerful, open-plan work environment
Working with prestigious clients, and highly professional and friendly co-workers
Our Client
Our Melbourne-based client is a well-established established service provider of VoIP, Unified Communications, and Cloud solutions. It has a long track record in the early adoption of communications technologies, after having pioneered open-source IP telephony more than 15 years ago.
Your Responsibilities
Project Coordination
Coordinating the communication between the business and the customer post-sale to agree on the implementation timing, resources, and logistics
Project Establishment:
Establishing, scheduling, and coordinating project meetings with project resources to:
Produce the project charter
Produce the project plan with inputs from technical resources. Sufficient details must include resources, dependencies, milestones, work efforts
Send project documents (specifications, requirements documents, test plans, training guides) to the client
Establish the billing, CRM, and finance system
Validate a clear understanding of the billing process, milestones, and amounts
Managing the projects, including:
Maintaining a project plan
Ensuring technical and other key resources complete tasks as per the project schedule
Chairing client project meetings and taking minutes and actions
Producing project status reports, minutes, and actions for stakeholders
Documenting test and acceptance plans
Documenting project meetings including actions, issues, and risk registers
Ensuring technical resources are tracking time against projects
Running resource utilization reports
Managing escalations to the GM/client executives as required
Working with the admin manager to coordinate orders, shipping, and delivery times of goods
Assisting in the establishment of support arrangements including any SLAs, managed services, technical information required in CRM and with the support team
Administrative
Maintaining the CRM system with up-to-date, accurate, and comprehensive customer information
Completing any requested project, test, or implementation plans/reports in the required timeframe
Promptly submitting any expense claims
Responsively attending to requests from executives to the organization of tasks and projects
Self-managing priorities within the overall framework set by management
Demonstrating the ability to be efficient, punctual, and organized in work practices
Your Qualifications
To qualify for this role, you must:
Be Highly proficient in MS Word and Excel
Have good proficiency in MS Project or any equivalent platform, preferably
Develop strong proficiency in MS Teams and MS Dynamics CRM
Quickly develop a solid understanding of our business's core technologies and applications including:
Office 365 unified communications features
Cloud-based phone systems
Various user devices from multiple manufacturers including headsets and handsets
Video conferencing and meeting room infrastructure
Carrier products such as voice and data services
Basic call flow design
Yempo

Ortigas Center, Pasig City
Permanent
Full-time