project-based Operations specialist i - (philippine-based)First Advantage

Operations Specialist I is a position for checking case initiation and verification results on system, find out the inaccurate and fixing those mistakes immediately, creating real and authentic reports.
Responsibilities:
Quality management
Monitor activity at a case level cycle and search level to ensure any issues or delays are identified and followed up immediately.
Receive list of assigned tasks from Team Leader on daily basis and conduct quality check on the tasks completed by operations team. Complete all assigned tasks based on the target.
Based on the quality requirement/SOP/SLA for each task, score each task (Case/Check/Report) and log in the Quality matrix
Follow up the progress of the investigation, correction and request for preventative plan.
Support the team on common errors detection and problem solving.
Ad hoc Requirements
Participate in projects or tasks to support projects as directed by Team Leader.REQUIRED SKILLS & QUALIFICATIONS
At least 1 year of experience in quality management-related tasks
Proven communication skills, logical thinking, and team player
Detail orientation and willingness to work under pressure
Open to a 3-month contract work
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First Advantage

Alabang, Muntinlupa City
Temporary
Full-time