L1 IT Service Desk Analyst
Proficient in English / other required (Read + Write + Speak) and customer centric.
Should have knowledge on Operating systems
knowledge on Microsoft products like Outlook, Excel, PowerPoint
Diagnosing hardware issues
Diagnosing software issues
Knowledge ITMS tools ( ServiceNow , Remedy etc.)
Mobile device and mobile OS knowledge
Should be able to identify the process improvements
Knowledge on applications support
Should be able to troubleshoot and ask logical questions
Troubleshooting internet related issues.
Knowledge on VPN
Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
Knowledge on ITIL process
Adhering to the customer policies and process
Should be flexible for shift
1-2 Years Relevant Work Experience
Wipro
Proficient in English / other required (Read + Write + Speak) and customer centric.
Should have knowledge on Operating systems
knowledge on Microsoft products like Outlook, Excel, PowerPoint
Diagnosing hardware issues
Diagnosing software issues
Knowledge ITMS tools ( ServiceNow , Remedy etc.)
Mobile device and mobile OS knowledge
Should be able to identify the process improvements
Knowledge on applications support
Should be able to troubleshoot and ask logical questions
Troubleshooting internet related issues.
Knowledge on VPN
Knowledge on Remote tools ( Bomgar , team viewer , Remote desktop connection etc.)
Knowledge on ITIL process
Adhering to the customer policies and process
Should be flexible for shift
1-2 Years Relevant Work Experience
Wipro
Other Info
Cebu City, Cebu
Contract
Full-time
Contract
Full-time
Submit profile
Wipro
About the company
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