Production Technology Analyst (BSSC)Telus

Description and Requirements
Work Location: Discovery Center, Ortigas Center
Work Schedule: Shifting Schedule, On-call
As a Technology Analyst, you will be monitoring the health of servers and network devices across our TELUS data centers as well performing advanced triaging of trouble tickets. You will also perform routine maintenance activities as well as assisting customers with their service requests.
Roles & Responsibilities:
Technologies you will be working with include:
Windows Server Operating Systems
UNIX/Linux Server Operating Systems
Basic Skills on:
Virtual Server Systems
HTTP/DNS/SMTP/Networks
Work is received through Remedy and Siebel ticket queues and via internal request systems. These work items are generated by automatic monitoring systems, TELUS internal groups, and external customers.
We are looking for bright and driven individuals that are passionate about technology and want to broaden their IT experience in a dynamic, customer-oriented and fast-paced environment. The team has a 7x24x365 physical presence at our data center located at 73 Laird Dr in Toronto. All team members are required to participate in a scheduled rotation which includes night shifts.
Required Experience & Certifications:
Successful candidates must be proficient in most of the following technical areas and demonstrate a keen interest in learning the other areas:
UNIX OS
Windows OS
Virtualization
Network device administration
HTTP services
DNS theory
SMTP services
Relevant Certifications (One or more of the following is beneficial):
Cisco CCENT / CCNA
Microsoft MCSA / MCSE
Red Hat RHCT / RHCSA / RHCE
Sun SCSA / SCNA
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Telus

Ortigas Center, Pasig City
Permanent
Full-time