Production specialistWipro

Job Description:
 Responsible for managing a GCM event through initial triage referral, sample retrieval,
investigation, and ultimately to closure/reopening as needed. Analyst is also responsible for
knowing when an event is sufficiently complex with significant consequences to escalate the
event to the Specialist/Team Lead
 Primary, single source customer contact
 Responsible for gathering event registration information (as defined by SOP's) from customers
 Owns and manages the event through registration through potential regulatory reporting, sample
retrieval, investigation, provide customer response and ultimately to closure/reopening as
needed
 Responsible for contacting SME's, GCM Specialist/Team Lead as needed to obtain complaint
closure
 Responsible in timely escalation of significant events to the Specialist/Team Lead
 Keep oneself updated, aware of, and compliant to all Company policies and procedures which
include Information Security Management Systems
 Keep all company information which includes customer information confidential and secured
 Responsible for managing a GCM event through initial triage referral, sample retrieval,
investigation, and ultimately to closure/reopening as needed. Analyst is also responsible for
knowing when an event is sufficiently complex with significant consequences to escalate the
event to the Specialist/Team Lead
 Primary, single source customer contact
 Responsible for gathering event registration information (as defined by SOP's) from customers
 Owns and manages the event through registration through potential regulatory reporting, sample
retrieval, investigation, provide customer response and ultimately to closure/reopening as
needed
 Responsible for contacting SME's, GCM Specialist/Team Lead as needed to obtain complaint
closure
 Responsible in timely escalation of significant events to the Specialist/Team Lead
 Keep oneself updated, aware of, and compliant to all Company policies and procedures which
include Information Security Management Systems
 Keep all company information which includes customer information confidential and secured
 Bachelor's degree required. Bachelors of Science in Nursing, Licensed Nurse or Pharmacist
(Preferred)
 Preferred 6 months to 1 year clinical / pharmaceutical experience
 If no clinical or pharmaceutical experience candidate should have a minimum 6months to 1 year
BPO experience
 Experience in medical devices and drug industry is preferred
Wipro

Cebu City, Cebu
Permanent
Full-time