Production specialistWipro

Job Description:
Responsible for managing a Complaint event through initial triage referral, sample retrieval, investigation, Reportability assessment, MDR writing and ultimately to closure/reopening as needed. Analyst is also responsible for knowing when an event is sufficiently complex with significant consequences to escalate the event to the Specialist/Team Lead
Primary, single source customer contact
Responsible for gathering event registration information (as defined by SOP's) from customers
Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed
Responsible for contacting SME's, GCM Specialist/Team Lead as needed to obtain complaint closure
Responsible in timely escalation of significant events to the Specialist/Team Lead
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
Responsible for managing a Complaint event through initial triage referral, sample retrieval, investigation, Reportability assessment, MDR writing and ultimately to closure/reopening as needed. Analyst is also responsible for knowing when an event is sufficiently complex with significant consequences to escalate the event to the Specialist/Team Lead
Primary, single source customer contact
Responsible for gathering event registration information (as defined by SOP's) from customers
Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed
Responsible for contacting SME's, GCM Specialist/Team Lead as needed to obtain complaint closure
Responsible in timely escalation of significant events to the Specialist/Team Lead
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
Licensed Nurse
At least 6 months to 1 year clinical
Experience in Renal /medical devices and drug industry is preferred
Wipro

Cebu City, Cebu
Permanent
Full-time