Production specialistWipro

Job Description:
Grads/undergrads with 2 years completion in college and able to produce TOR.
Should not be a nursing graduate or student.
Responsible for handling inbound and outbound calls from any part of the globe that the call originates from
Equipped to handle all general reservations and deal with changes to all reservations/tickets
Provide refunds to passengers and answer general airline and reservation queries
Handle Frequent Flyer program general queries
Able to make a service recovery in the event the agent understands that he has made a mistake or an error or get the same done through his supervisor
Timely follow up on any commitments made to the customer
Ensure accurate documentation of customer profiles/reservations
Handle customer complaints and provide first time resolution
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Preferably, should not have B.S.Ed or B.E.Ed.
Should not have drawn a higher salary in the last job in comparison with Wipro offer
SVAR score should be above 60%
Flexible to work in a 24X7 environment
Wipro

Cebu City, Cebu
Permanent
Full-time