Production Engineer (apac)DemystData

Our Solution
Demyst unlocks innovation with the power of data. Our platform helps enterprises solve strategic use cases, including lending, risk, digital origination, and automation, by harnessing the power and agility of the external data universe. We are known for harnessing rich, relevant, integrated, linked data to deliver real value in production. We operate as a distributed, global team serving over 50 clients globally as a strategic external data partner. Frictionless external data adoption within tech forward enterprises is unlocking market growth and allowing solutions to finally get out of the lab. If you like to get things done and deployed, Demyst is your new home.
Challenge
The Production Engineer will assist clients with their end-to-end API integration and data needs. This includes * Customizing the API response payload best suited for the client, developing, and deploying workflows for accessing external data at scale within client systems. This role supports the internal and external processes that lead to customer satisfaction, growth, & retention with a focus on connecting customer needs to the identified data capabilities.
Managing the incident queue for a Customer's application and ensuring that tickets raised by the customers are resolved within the SLAs.
The candidate has a strong command of data engineering and has the organization and management skills necessary to pull from other experts across the Demyst team to deliver client value.
This role is fully remote.
Responsibilities
Manage custom solutions and applications for clients' use-case received from the Client team
Integrate Demyst API within the client system, providing requisite support and cadence
Raise platform concerns with teams to incrementally resolve and improve our service offering
Maintain reports on client production usage to aid operations
Continuous monitoring of the production systems, software and hardware
Analyse, troubleshoot and fix any of the production incidents raised by the customer
Answer any service requests or production BAU tasks raised by the customer
Execute cost-benefit analyses
Requirements
Required
Proficiency and experience with Python (or Pandas)
Knowledge of API (REST and SOAP), HTTP protocols, API Security, and best practices is a must
Knowledge of system validation process / Application Life Cycle Management
Familiarity with common data structures and languages, e.g., SQL, JSON, Elastic Search.
Basic understanding of AWS and components like Lambda, Cloudwatch, S3, Athena
Strong alignment with core organizational values
Desired
Bachelor's in a technical discipline (e.g., computer science, software engineering, data science, etc.)
Problem-solving and troubleshooting skills with the ability to identify and solve complex business needs.
Any experience working within a data-centric solutions provider, e.g. within analytical consulting or technology providers
Familiarity with JavaScript (Node JS and React JS), AI and ML tools like DataRobot, H20, SparkBeyond, Snowflake
Benefits
Distributed working team and culture: work from anywhere in the world!
Generous benefits and competitive compensation
Be a part of the exploding external data ecosystem
Join an established fast growth data technology business
Collaborative, inclusive work culture
Work with the largest consumer and business external data market in an emerging industry that is fueling AI globally
Outsized impact in a small but rapidly growing team offering real autonomy and responsibility for client outcomes
Stretch yourself to help define and support something entirely new that will impact billions
Work within a strong, tight-knit team of subject matter experts and overseeing a team of renaissance technical talent
Small enough where you matter, big enough to have the support to deliver what you promise
Demyst is committed to creating a diverse, rewarding career environment and is proud to be an equal opportunity employer. We strongly encourage individuals from all walks of life to apply.
DemystData

Philippines
Permanent
Full-time