Production agentWipro

Job Description:
Handle inbound and outbound calls according to defined quality, standards, policies and procedures
Deliver excellent customer service and ensure customer satisfaction in all calls
Ensure accurate documentation of each call
Attend to customer queries, concerns and complaints and provide first time call resolution
Escalate calls to proper parties following proper protocols
Ensure compliance to all company policies and procedures
Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
Keep all company information which includes customer information confidential and secured
, Behavioural - interpersonal and influence management skills , Behavioural - Knowledge of Customer's Culture. , Domain - Domain knowledge / Customer Centricity / Commitment
Under Graduate/Graduate Degree
· Worked in service Industry
· Experience of 6 months and above desirable.
· Experience in call center will be an advantage.
· Healthcare experience will be an added advantage
§ Knowledge of basic computer operations
§ Willingness to rotate shifts, as needed
§ Courteous with strong customer service orientation.
§ Dependable with attention to detail.
§ Good listening and speaking skills.
§ Willingness to learn.
§ Good sales skills.
Wipro

Cebu City, Cebu
Permanent
Full-time