Production agentWipro

Job Description:
A Responsibilities to includebut not be limited the following
i.Assist our community and help resolve inquiries empathetically, accurately and on time
ii.Become and remain knowledgeable about Customer products and community standards
iii.Make well balanced decisions and personally driven to be an effective advocate for our community
iv.Strong interpersonal skills, verbal and written communication skills and most importantly empathy
v.Display a strong bias to doing what's right for our community in supporting Customer'smission to #ShipLove
vi.Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content
vii.Respond to user inquiries with high quality, speed, empathy and accuracy
viii.Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
ix.Gather, analyze and utilize relevant data todevelop ways to improve the overall user experience on the site
x.Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
xi.Review the reported content within agreed turnaround times and standards of quality
xii.Identify inefficiencies in workflows and suggest solutions
xiii.Recognize trends and patterns, and escalate issues outside the company policy to the global team
A Responsibilities to includebut not be limited the following
i.Assist our community and help resolve inquiries empathetically, accurately and on time
ii.Become and remain knowledgeable about Customer products and community standards
iii.Make well balanced decisions and personally driven to be an effective advocate for our community
iv.Strong interpersonal skills, verbal and written communication skills and most importantly empathy
v.Display a strong bias to doing what's right for our community in supporting Customer'smission to #ShipLove
vi.Investigate and resolve issues that are reported on Customer such as requests for account support and reports of potentially abusive content
vii.Respond to user inquiries with high quality, speed, empathy and accuracy
viii.Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
ix.Gather, analyze and utilize relevant data todevelop ways to improve the overall user experience on the site
x.Enforce Customer's Terms of Use by carefully monitoring reports of abuse on the site
xi.Review the reported content within agreed turnaround times and standards of quality
xii.Identify inefficiencies in workflows and suggest solutions
xiii.Recognize trends and patterns, and escalate issues outside the company policy to the global team
SHS Graduate;
Associate Graduate or Undergraduate at least 2nd year College with no back subjects and failing grades;
College Graduate;
with minimum 1 year work experience (any industry)
Wipro

Cebu City, Cebu
Permanent
Full-time