Product Support SpecialistJIMAC Incorporated

Description
JOB SUMMARY
Main Role:
The Product Support Specialist is responsible in implementing and managing business solutions and systems. Is responsible in educating prospective and existing clients about the product; provides support both via remote and onsite. Is responsible in performing necessary testing and documentation.
Duties and Responsibilities
Management of System
• Ensure that all System component are properly following client's requirement
• Conducts training and collaboration with Field system engineer in the commissioning process
• Overseeing the actual testing and dry run of the system implementation
• Provides technical direction to Field system engineer when necessary
Testing & Documentation
• Conducts testing, review and analyse the required documents and client's business processes.
Implementation/Staging
• Monitors Implementation/Staging process
• Evaluates and recommends improvement of protocols or SOP in performing actual implementation and conducting training with the end-user
Support
• Assist the Client and provides onsite support whenever necessary and collaborate with immediate superior other possible solutions on encountered issues
Qualification:
• Graduate of Bachelor's Degree in Accounting Technology, Business Information Technology or equivalent
• Understands both Accounting processes and business processes.
• Background in POS and Inventory, SAP system is an advantage.
• With at least 1 years of work-related experience or fresh graduates are also encourage to apply
• Willing to do field work
• Excellent in communication and presentation skills
• Highly skilled in inter-personal engagement
• Well-oriented in all facets of customer care services
• Very keen to details and has analytical skills
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Knowledge: Accounting Software, Information technology
Availability for travel: No
Availability for change of residence: No

Quezon City, National Capital Region ·  Today, 02:01 PM
Work type
Full Time