Product support specialistPolytechnic University of the Philippines

Job Description
Description:
Duties and Responsibilities:
Attend to support cases via phone, email or online web tools
Answer enquiries and prepare materials on product usage and sales
Analyze and categorize issues, to eventually route the support cases to the right support staff
Perform environment health checks
Perform core function and non-core function tests
Perform market research
Make outbound calls for Marketing
Handle sales enquiries and background checking of potential clients after receipt of sales enquiries
Perform other related duties as assigned
Qualifications:
A graduate of any 4-year course
Preferably with 1 year relevant work experience
Flexible, can adapt to changing shift schedules
Requirements:
Ability to communicate in English, verbal or written, in a concise and clear manner
Effective listening skills
Proficiency in typing
Ability to multi-task
Knowledge of MS applications
Adept in using mobile devices
Skills:
Clerical, Creative, Teamwork, Self-Management, Critical Thinking, Computer/Technical Literacy, Adaptability/Flexibility, Fast Learner