Product support specialistDadiangas Philippine Champion Industries, Inc.

Offer description
Negotiable Permanent contract Full Time
Job Description:
Available locations for a permanent job placement: Antipolo City, Talisay City, General Santos City
Product lines: General Servicing Equipment,Tools, Tires, Tubes, Flaps,Undercarriage
Overview:
We are looking for an independent and pro-active candidate who will be providing product support in the pre-sale, sale, and post-sale processes, with the goal of continually ensuring the product's top performance,thereby delivering customer satisfaction resulting to maximizing customer retention and market expansion.
Job Responsibilities:
* Pre-sale product inspection and testing.
* Pre-sale product assembly, as needed.
* Manage and implement on-site installation, repair, maintenance, and test tasks.
* Ensure proper turnover of product.
* Facilitate technical training for handlers of product to ensure proper use or application.
* Provide service and customer support during field visits or dispatches.
* Diagnosing possible technical problems, determining and implementing proper solutions.
* Comprehend customer requirements and make appropriate recommendations.
* Build positive relationships with customers.
* Produce timely and detailed service reports, continuous monitoring data and analysis, and other technical documents.
* Cooperate and communicate with other teams (e.g. sales, technical) and ensure smooth coordination.
* Give applicable technical product analysis, forecasting, and advice to Supply Chain Management.
Requirements:
* Holder of a technical degree or certification
* At least 2 years of proven work experience in the field or similar.
* Computer literate, especially in using MS Office Applications (Word, Excel, PowerPoint)
* Excellent time-management skills.
* Ability to work with flexible shifts and in actual field (construction, ports,and mining sites)
* Willing to travel.
* Willing to travel abroad for meetings,conferences, trainings, and seminars, as applicable.
* Familiarity of product lines as enumerated above.
* Good communication skills.
* Legible handwriting
* With a valid code 2 Driver's License with an impeccable driving ability and record.
Benefits can include: Dental, Miscellaneous allowance, Medical, Loans, Parking,Vision, Performance-based Incentives, Company Uniform
Requirements
Minimum education level: Bachelor ́s Degree
2 years of experience
Language(s): English
Knowledge: Microsoft Excel, Microsoft PowerPoint, Microsoft Word
Availability to travel: Yes
Availability of change of residence: Yes
June 5
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