Product OwnerMSPbotsai

Salary Details
Negotiable
Job Address
Work from home
Job Description
Are you a highly-motivated and dedicated individual with a passion in technology, innovation, and delivering cutting-edge products? Then you could be the one we’re looking for!  
We are in need of an experienced Product Owner to work with our dynamic team and ultimately help in launching the company’s industry-leading products and services! 
 
• Work Remotely 
• Client: CEO Daniel Wang (Company: MSPbots) 
• Work Hours and Schedule: Semi-flexible, 8 am-5 pm CST (10 pm-7 am PHT), Fixed rest days (Sat-Sun) 
• Work Duration: Long-term 
• Starting compensation will be $5 per hour, with the potential for a raise with tenure 
 
Job Description:  
As a Product Owner, your role is to gather feature requests, schedule releases, and coordinate sprints. You should be able to identify user needs, help a customer understand a business value, and work with cross-functional teams to manage product releases. The work hours and schedule for this post preferably would be from 8 am-5 pm CST (10 pm-7 am PHT), Monday to Friday.  
Key Responsibilities:  
Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements  
Incorporating feature requests into product roadmap  
Grooming and prioritizing backlog  
Developing user stories and defining acceptance criteria  
Set sprint goals  
Write acceptance tests  
Plan releases and upgrades  
Follow progress of work and address production issues during sprints  
Analyze preferences and requests of end users 
Refine company’s agile methodology based on results and client feedback  
Keep track of industry trends  
Job Requirements:  
At least 3 years working experience as an IT Helpdesk/Technical Lead in an MSP account/business 
2-4 years of product or project development experience and launching software and services  
Understands how to meet client SLAs and what this means to the business 
Knowledge and experience on IT Tech dispatching 
Has good working knowledge on using Autotask as the primary tool for ticket management and has used it heavily for at least 2 years 
Familiar with reporting and dashboard tools 
Familiarity with ITIL used to understand how MSPs work is a bonus 
Technical background with knowledge of software development and web technologies  
In-depth knowledge and proficiency in prototyping, iterative development, and Agile principles  
Balance of technical knowledge and business acumen  
Excellent project management skills and ability to manage multiple tasks effectively  
Excellent communication, organizational, and leadership skills  
Excellent attention and accuracy to details  
Sharp analytical and problem-solving skills 
Willing to work outside of agreed scheduled office hours to attend on meetings/huddles  
What’s in it for you?  
Permanent full-time work-from-home position 
$5-$7/hr (salary increase is based on performance evaluations) 
HMO (reimbursement for $100/mo) 
Life Insurance (reimbursement for $20/mo) 
Reimbursement for Dental-$20 and Vision-$4 
15 PTO credits in a year (if unused, convertible to cash!) 
Training/Development courses (reimbursement for up to $30) 
US Holiday Pay 
 
To start your application, send your CV to [Protected Info] with the name of the position you’re applying for as the subject of your email. 
Job Requirements
MSP Knowledge and Skills, Service Desk, Product Development, ConnectWise, AutoTask, Agile
Job Type
Information Technology
Working Hours
08:00 AM to 05:00 PM
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United States of America
3 Years
Full-time
Negotiable
Bachelor's / College Degree
3 Vacancies