proctor Quality Analyst - naga (fixed term hire)Ibm

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Evaluates the accuracy of information provided to customers
Evaluates the appropriate use of tools and the behaviour of Proctors and Customer Support Specialists
Provide feedback to the resources monitored and evaluated and supply the Team Leader and Service Delivery Manager with data to form the basis of the development plan and coaching
Good English communication skills to participate in calls, present to the client and participate in process discussions.
Required Technical and Professional Expertise
Above average client-facing skills
Above average customer service skills
Above average problem-solving and analytical skills
Above average verbal and written communication skills
Atleast 2- years relevant experience
Amenable to work on a client-based schedule (Night Shift)
Amenable to work in IBM Naga Site
Fixed Term Hire/Project Term Hire Employment Available (6-12 Months)
cc2020
Preferred Technical and Professional Expertise
Proficient in Microsoft Office applications such as Word, Excel & PowerPoint
cc2020
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
What matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBM
IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM

Naga City, Camarines Sur
Permanent
Full-time