process TrainerWonders Corporation

Job Description:
As a Process Trainer, your responsibilities include facilitating classroom training, on-the-job coaching, developing educational material and organizing training sessions for new hires. Ultimately, you will make sure our Customer Service Representatives develop their skills and successfully address customers' needs.
A quick and willing learner that can master all details of our product and call taking techniques
Enthusiasm for our business. Takes ownership and acts on behalf of the entire company
Passion for helping others. Takes great satisfaction in seeing our clients' business succeed
The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them
Energetic and capable of maintaining command and attention in the training room
A drive to motivate the team to service our clients the best possible way
Has relentlessly high standards for oneself and his/her team - many people may think these
standards are unreasonably high
Strong work ethic and a can-do attitude
Requirements * At least 2 years work experience as a Process Trainer in Call Center or BPO setup
Experience in sales or customer service positions is a plus
Knowledge of Learning Management Software (LMS)
Familiarity with interactive learning activities
Excellent communication and presentation skills
Additional certification in training is a plus
Wonders Corporation

Dumaguete City, Negros Oriental
Permanent
Full-time