process ExportA.P. Moller - Maersk

Job Description
Opportunity
Provides domain expertise to the functional
teams.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities:
Assist customers with their issues keeping close communication with our co-workers locally or overseas in order to ensure prompt handling of exceptions orconcerns
Read and reply tocorrespondenceswith both internal stakeholders and customers within SLAs as defined for the specific communicationchannel
Propose and support initiatives for continuous improvement of Customer Service processes
Attend to export- or import-specific processes as assigned in the team, namely:
Import-specificprocesses
1) Complete import process, complying with SLAs and global process
design
2) Execute pre-arrival and import manifestprocess
3) Facilitate completion of documentation process, closing of open
exporttasks
4) Support with proactive activities that facilitate smooth cargo readi
ness and delivery order to ensure high levels of customer experience
and avoid additionalcosts
5) Work in close coordination with Area Partners on needed follow
uptoensure smooth delivery of cargo to the customer as per agreed
contractterms.
Export-specific processes
1) Complete booking process, complying with SLAs and global
processdesign
2) Conduct Vessel reconciliation and manifest process as per
processdesign.
3) Facilitate completion of documentation and invoicing process.
4) Support with proactive activities that facilitate documentation and
cargorelease
5) Work in close coordination with Area Partners on needed follow up to
ensure smooth delivery of cargo to the customer as per agreed
contractterms
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions
Ensures Accountability
Holding self and others accountable to meet commitments.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives.
Demonstrates Self-Awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weakness.
Who are we looking for:
Minimum of 2 years experience in Shipping, forwarding, supply chain operations.
At least 1 year experience in Customer Service transactions/processes and dealing with direct customers year. Coordinating with shipper, warehouse, carriers, end customers.
Proficient in oral and written English communication.
Knowledgeable in Cargoplanning (CFS/CY) and problem solving
Knows basic computer applications
Graduate of any Bachelor's Degree course.