process Architect/service designGlobe Telecom, Inc.

Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
This role is responsible for defining end-to-end processes and mapping them to customer experiences it supports. The role primarily also orchestrates the necessary meetings, workshops and ideation session to align all process stakeholders and ensure that each understand their role and contribution in
delivering the end-to-end process and spearheads improvement efforts to ensure that desired customer experiences, customer success measures and process metrics are achieved and delivered.
1. Process Governance
Steer Globe Process Community to select and plan forintegration of any new standards and best practice methods.
Use benchmarking services and industry research into bothcurrent and emerging process standards and best practicesand assess fitness and potential benefit for Globe adaptation.
Conduct periodic meetings and reviews with processcommunity to align and and conduct performance analysis ofprocess vis-a-vis experienced delivered by looking at bothcustomer success measures and process metrics.
2. Process Architecture/Design
Develop process architecture standards to bring consistencyto process solutions including but not limited to - Policy,Standards, Process, Roles and Accountability, Automation,Inter-process linkages, Control Objectives, Metrics/KPIs andMaturity guidelines
Define end-to-end process (level 3) and supporting activities(level 4) mapped to specific customer experience beingsupported with alignment to process owner to ensureacceptance of accountability and KPIs and metrics.
3. Work Design Facilitation and Service Blueprinting
Uses VOC, VOE and VOP to support improvement initiativesand ensure experiences are being delivered to customers.
Collaborate with process owners to develop and maintainprocess blueprints, aligned with process models to operateas a guidebook for future process development requirementsand book of record for implemented process improvements.
Collaborate with process owners in planning and definingprocess development roadmaps which will guide processreleases.
Facilitate workshops to gather input on process roadmaps togain input and development support from various processpractitioners and management.
Synthesize output from workshop sessions to come up withservice blueprint.
Test and validate process blueprints developed intoprototypes with process community to solicit input andexpertise.
Conduct periodic health checks against process blueprint toassess the integration of previous process change into BAUoperation to measure actual benefit realization fromimprovement releases.
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.