private villas Manager (siargao based)BUNCH Tech Corp

JOB DESCRIPTION
Our Villa Manager will be responsible for the overall operation and guest experience in each of our six private villas. This includes every aspect of the villa function from guests’ transportation needs, to overseeing all the staff and villa maintenance while gracefully interacting with our guests, and making sure they have everything they would need.
 
Responsibilities
We expect an attitude where “everything is under control”. You will be expected to fulfil the following responsibilities:
Overall guest management - check-ins, check-outs, tour bookings (if necessary), complaints, etc.
Develop and maintain a close relationship with guests, ensuring they are informed of all local events and updated on any relevant information that may help enhance their stay.
Take responsibility and ownership of the villas – this includes cleanliness and maintenance (making sure all the villas are in 100% perfect condition).
Ensure that all our guests benefit from the highest possible level of SEAClub service from all aspects of their holiday
Act as an ambassador of SEAClub villas
Coordinate a 24/7 security staff
Manage staff payroll
Manage Social Media channels
Manage all bookings channels
Deal with guests’ problems quickly, effectively, and efficiently
Full concierge service by helping & advising guests with making reservations for activities, attractions & recommended restaurants
Maintain and develop good relations with all existing or new suppliers, contractors, and villa owners
Help plan the smooth transfer of guests to and from the airport
Purchase and manage required stock, including all goods, beverages & cleaning products
Weekly, monthly, and yearly reporting
 
Perks:
Quarterly and annual incentives
Accommodation 
Fun envrironment
JOB QUALIFICATION
 
4 years of experience in hospitality or specifically in villa/hotel management
Has a degree in Business Management, Hotel & Restaurant Management or any related degrees
Computer literate
Must own her own motorbike and laptop
Excellent management, operations, and administrative skills
Quick and creative problem solver with ideas on how to fix issues
Good spoken and written English
Must love hospitality as a career
Able to work with the local community
Willing to work extra hours when needed
Applicants must be Filipino
Excellent numeric, administrative and organizational skills
Have an outstanding eye for detail
Ability to work independently or in a team
Excellent guest relations and interpersonal skills
Organized, highly flexible, and proactive
Disciplined and honest
Professional and can-do attitude
Excellent time keeping and reliability
Ability to remain calm, patient, diplomatic, and careful under pressure
 
 
OTHER JOB REQUIREMENTS
Education
Bachelor's/College Degree
Field of study
Hospitality/Tourism/Hotel Management
Specialization
Hotel/Tourism
Guest relations, Customer service, Operations