principal technology CoordinatorCapital One

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Principal Technology Coordinator
JOB SUMMARY:
To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, system software, applications software and all other computer related problems. Lead IT project tasks.
MAJOR RESPONSIBILITIES:
Resolves assigned tickets / work orders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly
Performs activities for seamless installation, move or change as required by ticket / work order or a project.
Provides IT support to events like town hall etc. which require presence of field services.
Updates IT asset inventory with any changes made due to a ticket or work order. Ensure any IT asset issued to user is updated in inventory with required specific details.
Conducts regular asset maintenance as pre-defined in support documents.
Updates kiosk machines with mandatory patches on a timely manner.
Tests and provide results for new packages or patches as required.
Conducts training to colleagues, customers or newly hired IT coordinator.
Creates, update process & support documentation with precise and concise language.
Leads a predefined project with timely completion.
Effectively manage and build relationship with key stake holders and customers.
Performs analysis on provided data to extract crux of data.
May be assigned / rotated across other related sub-functions in IT.
.Other job-related duties that may be assigned from time to time.
Flexible with all shifts as we provide support 24/7.
JOB SPECIFICATIONS/QUALIFICATIONS:
Educational Background: At least 2 years of college
Professional Experience: 2 years work-related experience
Skills Required:
Proficient in MS Office
Microsoft Certification (MSCE) is an advantage
Good hardware knowledge
Excellent troubleshooting skills
Basic knowledge on Project Mgmt
Effective time management
Analytical ability
Good written and verbal English communication skills
Basic knowledge on ITIL i.e. Incident Management, Change Management, Service Delivery
CompTIA A+ and ITIL certification is a plus but not required
knowledge in troubleshooting of Cisco phones, Desktop Imaging, Active Directory, SCCM, Mobile Phone set up
Must be flexible with working schedules, depending on business need.
Must be willing to work in Alabang, Muntinlupa City.
Note:
Please note that failure to attach your updated resume may result in your disqualification..
Candidate must have appropriate paperwork to work in the Philippines
Requisition is open under local terms
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One

Alabang, Muntinlupa City
Permanent
Full-time