prepaid digital Product OwnerGlobe Telecom, Inc.

Job Description
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description
- Drives the ideation and leads the end-to-end development of the prepaid mobile digital experience to deliver a relevant and compelling digital experience and customer journey hinged on a holistic and evolving understanding of the consumers, the target market of each prepaid brand (Globe Prepaid & TM) and the corresponding business drivers
- Champions and obsesses about the digital experience of our Prepaid (GP & TM Customers) customers
- Continuously challenges & innovates on established customer journeys and experiences to anticipate the growing needs of customers
DIGITAL EXPERIENCE DESIGN & MANAGEMENT
Drives & creates the overall digital experience and roadmap for consumer mobile (Globe Prepaid & TM). Spearheads strategy formulation & design, at the same time detailing out each relevant feature that aim to engage and enhance the experience of the customer, while ensuring design to be simple & seamless
Spearheads development and execution of the entire digital customer journey (from offline to online) ensuring delightful experiences across channels, while also making sure that customers are aware and use the different app features
Responsible & accountable for managing resources and delivery of experience in a cost-effective manner
INSIGHTS & ANALYTICS
Leads the analysis and monitoring of qualitative and quantitative digital metrics
Leads and orchestrates insights-generation, experience reviews and app benchmarking (amongst telco and non-telco apps)
Continuously aims to get to know the customers better & deeper, ensuring that the the digital channel and roadmap are able to serve the needs of our customers
Leads insight-generation on the latest digital trends to drive innovation and delightful experiences
Performs post-mortem reviews to analyze impact of programs launched
CUSTOMER EXPERIENCE CHAMPION
Customer Experience Champion & Advocate. Drives the ideal customer experience for the prepaid subscribers
Oversees the translation of insights to actual customer experience in collaboration with key partners (CXM, DGT, Product, etc)
Oversees implementation of customer journey to build brand love, across the different support groups responsible for the various customer touch points, ensuring delightful experiences across channels
PROCESS MANAGEMENT
Leads and ensures that any corresponding process/es needed to introduce a digital feature is in place
Leads business readiness together with the support teams ensuring that the business is ready to manage key features to be deployed
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.