policy Support officer iiQBE Insurance

Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Provide customer service via email & answer customer, Underwriter and/or agency's question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions
Primary Responsibilities
Ensure policies are followed and refer/escalate where appropriate
Comply on provided legislations, industry codes, company policies and procedures.
Establish and maintain a good working relationship with stakeholders
Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
Consistently open minded, professional, polished, posed, and positive demeanor
Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
Properly assess completeness of documents received and provide solutions if incomplete
Performs moderately complex clerical, administrative and general office duties.
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates, or corrections while adhering to the guidelines
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
0-1 year relevant experience
Preferred Competencies/Skills
Proficient verbal and written communication skills
Proficiency in MS tools
Customer service focus
Keen to details
Administration and Organisation Skills
Ability to multi task
Problem-solving skills
Analytical and research skills
Preferred Experience
Preferably with BPO experience and shifting schedules
Preferred Knowledge
Basic knowledge on customer service
Knowledge in Insurance Processing is preferred
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.