policy Support officer i - chu cebuQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Provide customer service via email in relation to general administration support and follow specific policies and procedures to close out work requests.
Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions
Ensure policies are followed and refer/escalate where appropriate
Comply on provided legislations, industry codes, company policies and procedures.
Establish and maintain a good working relationship with stakeholders
Cooperate with other functions to answer customer/agency's questions regarding product, process, policy etc.
Consistently open minded, professional, polished, posed and positive demeanor
Process all emails related to product, process and policies and accomplish all reports as required by clients
Performs moderately complex clerical, administrative and general office duties
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates, obtain quotations based on parameters provided by onshore partner while adhering to the guidelines
Knowledge and Skills
Basic knowledge on customer service
SKILLS
Proficient verbal and written communication skills
Basic knowledge in MS tools
Customer service focus
Keen to details
Administration and Organisation skills
Ability to Multi-task
Experience
Experience in a Data Entry role- at least 6-12 months in a similar role is an advantage
Preferably with BPO experience and shifting schedules
Application Close Date: 29/06/2022 11:59 PM
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time