policy Service officer iQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Provide customer service via email or phone calls & answer customer/agency's question regarding product, process, policy
Job Description
Process all emails related to product, process and policies and accomplish all reports as required by clients
Properly assess completeness of documents received and provide solutions if incomplete
Performs moderately complex clerical, administrative and general office duties
Follow established policies, procedures and guidelines for work requests, problem resolution and escalating inquiries to business leads.
Enter data into systems and make updates or corrections while adhering to the guidelines
Able to deal with external customers and address their complaints and feedback
Role Qualifications:
Excellent customer service focus
Proficiency in MS tools especially MS Excel
Problem solving skills
Strong spoken and written English
Keen to details
Adaptable to change to a fast-pace environment
Administration and Organisation Skills
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Cebu
Permanent
Full-time