plan member Administrator iiManulife - Agnes Yung

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job DescriptionThe Op Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. Job Description The Opportunity The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empoweringPlan Member Administrators with the resources to solve critical problems for the future ofourbusiness, which is why we need you. Whatmotivatesyou? You obsess about customers, listen, engage and act for their benefit You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes You thrive in teams, and enjoy getting things done together You take ownership and build solutions, focusing on what matters You do what is right, work with integrity and speak up You share your humanity, helping us build a diverse and inclusive work environment for everyone We are looking for someone with: College graduate in any Business Courses Proficient in MS Office Applications (Word and Excel) Strong verbal and written English communication skills Strong analytical and problem-solving skills Trained on basic to semi complex work types of Plan Member Admin Ability to pay close attention to detail with a high degree of accuracy Good organizational and time management skills Good attendance record Nice to Haves: Ability to understand simple insurance process or principles Additional information regarding life insurance is an advantage Knowledge on Document Identification and Group Life and Health transaction types Knowledge and expertise on Group Insurance Able to follow product and process protocol Able to determine the missing requirements of all the cases handled On the job you will: Refer exception requests and complex processing to the Senior Member Administrator Contact plan administrators via letter or email for required information omitted on the eligibility updates received Consistently attain the service level set by the Company Practice good judgment in processing cases Perform thorough checking for every case to eliminate escalations Render overtime work daily if volumes are high Stay on-call on an as-needed basis during Saturdays and holidays Assist colleagues and other teams in their production work upon request Manage leaves/day-offs especially during peak season Handle and manage basic escalation Suggest ways on how to improve the current process and team metrics Handle dedicated clients that require special handling Send RDS Error report on a weekly basis Perform other duties and functions as assigned by Operation Management Our commitment to you Our mission; to be a part of making Decisions Easier and Lives Better A leadership team dedicated to your growth and success A bold ambition and set of goals to be a leader in driving transformation in our industry Our best. Every day. Learn more aboutopportunities with us at jobs.manulife.com If you are ready to unleash your potential, it s time to start your career with Manulife/John Hancock. About Manulife Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Monster

Philippines
Permanent
Full-time