phone bank Team LeadWells Fargo

Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside Job Description : About Wells Fargo Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Market Job Description Handles escalated and unresolved calls from less experienced bankers and provides direction and coaching on sales opportunities as needed to meet defined sales, productivity and performance goals. Assists supervisor/manager with management of the daily activities of a group of representatives who have clearly defined goals and quotas including cross-sell, product referrals and profit. Reviews data and reports trends to management. Recognizes and recommends areas needing improvement. May assist in scheduling and coordination of team activities. Requires extensive knowledge of the organization, products, and/or services. Market Skills and Certifications Required Qualifications At least High School Graduate or above. Minimum 1-year experience of voice customer service supporting a US client in a contact center environment. Experience with customer survey driven (CSAT) accounts. Above Average English communication skills is expected. Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information. Ability to work shifting schedules. Ability to work during weekends and holidays. Ability to work in McKinley Hill, Taguig. We Value Diversity At Wells Fargo, we believe in diversity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate. 61378
Monster

Philippines
Permanent
Full-time