philippines - event Management analystEdge Technology Group
Salary: Agreement
Work form: Full time
Posting Date: 17/11/2025
Deadline: 26/09/2022
Pos
Position Overview
This position offers you the opportunity to join our rapidly growing organization. We're looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.
As an event management analyst, you should have a solid understanding of customer service and a problem-solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.
Essential Duties and Responsibilities
Rapid response and initial triage of events generated from one of Thrive's monitoring platforms
Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
Assessment of event impact related to business criticality
Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
Continually follow best practices through the entire technical support process
Escalation to event management engineer post triage for continued troubleshooting and resolution
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
Other duties as required
Qualifications:
Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
1 - 2 years of call center or managed services experience preferred
Technical subject matter expert on MSP products as they relate to Thrive's service catalog
Strong written and verbal communication skills
Attention to detail and focus on adherence to SOP
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Edge Technology Group
Position Overview
This position offers you the opportunity to join our rapidly growing organization. We're looking for someone that is customer and team-oriented to assist in supporting our customers using Thrive monitoring platforms.
As an event management analyst, you should have a solid understanding of customer service and a problem-solving attitude. In this role, the ideal candidate will be working with Event Management Engineer and team to assist in the triage and solve technical issues generated by one of Thrive's integrated monitoring systems. Ultimately, this position should be able to ensure high-quality technical support and continue to increase client satisfaction.
Essential Duties and Responsibilities
Rapid response and initial triage of events generated from one of Thrive's monitoring platforms
Performance reporting through analysis of data as it relates to the device/event generated to identify trends that could lead to possible problems
Assessment of event impact related to business criticality
Clear communication to all necessary internal and external parties throughout event triage, ensuring updates are being provided regularly
Continually follow best practices through the entire technical support process
Escalation to event management engineer post triage for continued troubleshooting and resolution
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Client support and communication inbound and outbound via phone, email, chat, and other approved Thrive communication methods
Available to work outside of standard hours when necessary or as part of on-call rotation if applicable
Other duties as required
Qualifications:
Associate Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience
1 - 2 years of call center or managed services experience preferred
Technical subject matter expert on MSP products as they relate to Thrive's service catalog
Strong written and verbal communication skills
Attention to detail and focus on adherence to SOP
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Edge Technology Group
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Philippines
Permanent
Full-time
Permanent
Full-time
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Edge Technology Group
About the company
Database Analyst / Computer Hardware & Software Product Specialist
iSell Philippines Inc.
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