ph - Email Support agentTransparent BPO

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-Respond to or create customer emails to promote and sell products and services.
-Handle customer concerns, needs and requirements.
-Respond and resolve customer inquiries.
-Clearly document transactional items with customers in the applicable platforms and systems
-Maintain a high level of professionalism, sales/service skills with program and product knowledge to provide the best value-based solutions to the customer.
-Identify and escalate issues to supervisors.
-Perform other duties as assigned.
Education:
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-High School diploma is required, some college education is preferred.
Experience/Skills:
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-Excellent English communication skills both spoken and written.
-Email Support experience (creating own email and not using canned responses) in the BPO industry for at least 2 years
-Typing skills: at least 45 words per minute with 95% accuracy
-Knowledge of Windows application, Microsoft Word and Excel, or similar software applications, proficiency preferred
-Proficient in critical thinking skills, listening skills and conflict resolution
Competencies:
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-Excellent interpersonal skills and the ability to interact effectively with personnel at all levels.
-Demonstrates ability to multi-task in a fast-paced environment and maintains confidentiality.
-Great call resolution skills.
-Excellent organizational skills.
-Proactive, very driven and goal oriented
Additional Information. Please read carefully:
-This campaign will be on a graveyard shift for training
-This campaign would require you to take in calls for the first 4 weeks after training
-After finishing the said term (6 weeks in total) you will be doing email support (95% voice, 5% voice) in a day shift schedule for TBPO.
-Continuing your application with us means you understand and accept the items mentioned above.
Tiptopjob

Philippines
₱21,000 per month
Permanent
Full-time