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About the Role
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best everyday.
This is a supervisory role that reports to the Talent and Client Experience Manager (TCX) to implement strategies that will attract, engage and develop team members to build a high performing culture.
Roles and Responsibilities
Provide specialist advice, guidance and support to Associates on a day-to-day basis;
Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
Oversee and contribute to building partnerships between Clients and their team;
Create a strategy to drive employee experience, increasing engagement and performance;
Develop initiatives to promote employee well-being in a high-pressure environment;
Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.
Requirements
At least 5 years experience in a team leader role;
High attention to detail and self-motivated;
Excellent interpersonal, written, and oral English communication skills;
Ability to work well in a growing environment;
Practical knowledge of Philippine Labor Laws;
Have experience in handling Client accounts and their team; and
Proficient in using MS Office.
Benefits
BSA Solutions, Inc. offers:
a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;
a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
regular progress checks and continuous coaching and mentoring to help you map out your development plan;
broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, color, religion, origin or any other characteristics protected by applicable law.
BSA Solutions Inc.
About the Role
We are looking for an experienced team leader!
You will be responsible for proactively leading and empowering teams to achieve their best everyday.
This is a supervisory role that reports to the Talent and Client Experience Manager (TCX) to implement strategies that will attract, engage and develop team members to build a high performing culture.
Roles and Responsibilities
Provide specialist advice, guidance and support to Associates on a day-to-day basis;
Develop closed-loop feedback channels between Associates and their clients, ensuring that communication is fluid and there is a constant cycle of feedback;
Provide guidance and support to deliver individual employee relations outcomes including disciplinary matters and investigations;
Oversee and contribute to building partnerships between Clients and their team;
Create a strategy to drive employee experience, increasing engagement and performance;
Develop initiatives to promote employee well-being in a high-pressure environment;
Measure and understand key drivers of engagement and cultivate a feeling of company pride for team members;
Execute and implement HR processes including annual performance and rewards review, succession planning and talent identification and development.
Requirements
At least 5 years experience in a team leader role;
High attention to detail and self-motivated;
Excellent interpersonal, written, and oral English communication skills;
Ability to work well in a growing environment;
Practical knowledge of Philippine Labor Laws;
Have experience in handling Client accounts and their team; and
Proficient in using MS Office.
Benefits
BSA Solutions, Inc. offers:
a comprehensive financial rewards and benefits that exceeds market standards and the requirements of the Philippines Labor Law;
a comprehensive HMO benefits package for you and one dependent from the start date, including medical coverage with private room, life, accident and disability insurance, maternity benefit and outpatient prescription medicine;
regular progress checks and continuous coaching and mentoring to help you map out your development plan;
broad selection of exciting and engaging social events to embrace as a vibrant BSA community;
psychologically safe environment for you to develop your skills and talent consistent with BSA values; and
frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say.
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity, sexual orientation, race, color, religion, origin or any other characteristics protected by applicable law.
BSA Solutions Inc.
Other Info
Cebu City, Cebu
₱30,000-35,000 per month
Permanent
Full-time
₱30,000-35,000 per month
Permanent
Full-time
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BSA Solutions Inc.
About the company
BSA Solutions Inc. jobs
Cebu City, Central Visayas
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About the company
BSA Solutions Inc. jobs
Cebu City, Central Visayas