performance Analyst24-7 Intouch

Job Description:
About 24-7 Intouch
24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world's biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story -
About the Job
We're looking for a Performance Analyst to assist with translating information into meaningful insights that can be used by our team; identifying and addressing business opportunities in existing operational processes, as well as help design action plans and monitor results across the operation including training, quality assurance, and reporting.
As a PA, you will help internal teams make decisions that result in more efficient processes and an improved performance. You will incorporate a service-oriented approach to establish best practices, execute sound analysis, evaluate processes, and recommend improvement opportunities.
As Performance Analyst, You Will...
Gather, validate, and analyze data, supporting the program's process quality initiatives and ongoing activities
Provide decision support through hypothesis-driven, fact-based problem-solving approach and analytics to functional and senior leadership
Partner with internal teams to identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact across workstreams
Collaborate with project team stakeholders using project management practices to ensure project and business needs are met without disruption to existing functions and services
Develop, run, and monitor new and ad-hoc reports using multiple data sources and systems
Prepare documentation of requirements definitions, reference, and process mapping
Assess, create, and evaluate training materials, including standard operating procedures, job aids, and manuals
Perform project management and task work related to governance, data quality, reporting, and analysis.
Facilitate workshops
Requirements:
As Performance Analyst, You Have...
A Bachelor's degree or equivalent in related quantitative field (e.g. Computer Science, Math, Finance, Industrial Engineering, Statistics, Data Quality Management)
3-5 years experience in at least two of the following areas: Analytics, Process Improvement, Project Management, Solution Development; or equivalent combination of education and experience required
Professional certification in process management, business analysis, Lean Six Sigma and/or data quality management is considered an asset
Ability to analyze and interpret complex data
Highly skilled in professional documentation and presentation development
Sound knowledge of business analytics techniques and project management practices
Knowledge of reporting best practices
Proficient in MS Office, especially Microsoft Excel, as well as Google Business Suite
Ability to work independently, plan, and prioritize workload
Effective communication and collaborative skills
Ability to meet deadlines within a fast-paced environment with competing priorities
Experience in facilitating workshops and training sessions with diverse groups of stakeholders
Strong attention to detail
Excellent organizational and time management skills
Ability to build relationships
Technical understanding and problem solving skills
By signing this application, the applicant consents to 24-7 Intouch collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
24-7 Intouch

Cebu City, Cebu
Permanent
Full-time